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Essential Info

Coronavirus Update 13th March 2020
Yesterday the government met regarding COVID-19 and as a result of this the official guidance has now changed. A summary is below:
The most common symptoms of coronavirus (COVID-19) are recent onset of:
new continuous cough and/or
high temperature
For most people, coronavirus (COVID-19) will be a mild infection
Key messages
if you or your child have symptoms of coronavirus infection (COVID-19), however mild, stay at home and do not leave your house for 7 days from when your symptoms started. (See Ending Isolation section below for more information)
this action will help protect others in your community whilst you are infectious.
plan ahead and ask others for help to ensure that you can successfully stay at home.
ask your employer, friends and family to help you to get the things you need to stay at home.
stay at least 2 metres (about 3 steps) away from other people in your home whenever possible.
sleep alone, if that is possible.
wash your hands regularly for 20 seconds, each time using soap and water.
stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible.
you do not need to call NHS111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999.
Why has the advice on self-isolation changed from 14 days to 7 days?
The 14 day period is for those who have had exposure to a confirmed case but have not shown symptoms. The 14 days represents the potential incubation period (the time it takes for symptoms to show if you have been infected).
Most people will no longer be likely to transmit the virus 7 days after the onset of symptoms. You do not need to call NHS111 to go into self-isolation. If your symptoms persist past 7 days you should contact NHS 111 online at If you have no internet access, you should call NHS 111.
Ending self-isolation
You should remain at home until 7 days after the onset of your symptoms. After 7 days, if you feel better and no longer have a high temperature, you can return to your normal routine. If you have not had any signs of improvement and have not already sought medical advice, you should contact NHS 111 online at If you have no internet access, you should call NHS 111.
Coughs may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean you must continue to self-isolate for more than 7 days.
Full details of the guidance are available by clicking on the following link, which I highly recommend you do now:
Our Policy
The Government’s guidance will be applied to both our staff and clients for our mutual protection. For both, normal absence policies will apply.
If you or your child are presenting with symptoms of coronavirus (COVID-19) please stay at home, let the nursery know and follow the Governments guidelines. If your child presents with symptoms of coronavirus (COVID-19) whilst at nursery you will be contacted, asked to collect them and follow the Government’s guidelines.
It is highly likely that we will experience disruption to our service during this period. We are doing all we can to maintain our service, where it is safe to do so, and to minimise the long-term impact of COVID-19 on our operations.
However inconvenient, please help us to help keep you, your children and our staff safe by following the Government’s guidelines. 
Thank you for your help and understanding.
Tony Driffield 

Opening Times

We want to support all of our families as much as we can and one of the ways we do this is through extended opening hours. Our nurseries are open 7.30am-6.00pm, Monday to Friday*, all year round except bank holidays and the Christmas Week (from when we close on Christmas Eve to 2nd January).

* The Mama Bear's in Yeovil, Plymouth, Bradley Stoke and Whiteladies Road (Clifton) open at 7.00am subject to availability.

Welcoming a child to the nursery

Children about to start nursery are recommended to make at least two familiarisation visits with a parent/carer to help them settle in.

On their first ‘proper’ day with us they will be welcomed by their Key Person and re-introduced to the other children. Whilst we try not to encourage children to bring their own toys from home with them, sometimes a teddy or blanket can be a comfort during the first few days. However, most children quickly settle in and enjoy their new surroundings.


All visitors to the nursery are greeted and released by a member of staff. Only those who are pre-authorised to collect their child from nursery will be allowed to do so, unless approval is given by the parent/carer. Parents/carers are asked to leave an emergency number where they can be contacted.

What to bring with you

Each child should have sufficient clothes for their daily needs plus a spare set in the event of "accidents". Parents are asked to ensure that children do not bring valuable items with them, as the nursery cannot accept responsibility for any loss or damage.

Please bring sunhats and an adequate sun block during the summer months, Wellington boots, gloves and suitable outdoor clothing during the winter to ensure that your child can benefit from outdoor pursuits.

All clothes should be clearly labelled. Parents of babies and children who are not fully toilet trained are asked to provide enough nappies to last the day.


We are able to administer prescribed and selected over-the-counter medications at our nurseries. Please read our medication policy for further information. Any medication brought into nursery must be clearly labelled with your child’s name and date, and given to the Nursery Manager, who will ask you to sign a permission slip to administer that medication.

What to do in case of sickness

Any child who has, or develops, an infectious illness must be kept at home in order to help prevent the spread of illness. This includes conditions such as vomiting, diarrhoea, discharges from eyes or mouth, conjunctivitis, sore throat and obvious rashes. In particular, any child suffering from vomiting or diarrhoea must be kept at home until clear of symptom for a minimum period of 48 hours. Please call the nursery before 9.30am if your child is unable to attend. For more details speak with the Nursery Manager or ask for a copy of our complete sickness policy. If a child has been sent home from nursery with a high temperature, they will not be admitted into nursery for a further 24 hours. 


Baby milk is not provided by the nursery. Formula or expressed milk must be supplied by the parent/carer in bottles clearly labelled with your child’s name. Weaning foods must be supplied in clearly labelled containers. All milk and food must be passed to the Manager on arrival for safe storage in the refrigerator.

Accidents & incidents

Despite extensive risk analyses and all efforts to remove hazards, accidents can happen. All such incidents are recorded, monitored and reported back to the parent/carer, who will be asked to sign an accident form. Where an accident is of a serious nature we will contact the parent/carer or the emergency contact to advise them of what has happened and what action is being taken. Where necessary we will contact the child’s doctor or the emergency services.

Public liability insurance

Mama Bear’s Day Nursery Ltd. is insured for accidental bodily injury to third parties or damage to their property.