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Essential Info

Update on COVID-19 and Nursery Arrangments:

COVID-19 Overview on Return to Nursery Policy 409a

Policy 409a - COVID 19 Return to Nursery Policy

Above you will find our COVID-19 Return to Nursery Policy, which we have also circulated to parents in order to share our preparations and operating procedures with you, so you can make an informed decision whether to send your child back to nursery at this time. As this is a fairly technical document we have also complied a summary document titled Overview of our Return to Nursery Policy, which summarises the key elements.

We would ask you to pay particular attention to the following Safety on site – Important rules for Parents / Carers:

  • Parents and visitors will not be permitted to enter the building – staff will collect your child from the nursery door and will bring them to you at the end of their session when you arrive to collect
  • One parent / carer only should be present when dropping-off and collecting your child
  • When dropping-off and collecting your child the parent / carer must wear a face mask. This can be of cloth or paper design
  • Staff will also wear a face mask when receiving and returning your child – but staff are not required to otherwise wear face masks during the day
  • Based on current guidance we will not permit children of any age to wear face masks in the nursery. If a child is brought to nursery wearing a face mask we will ask the parent / carer to remove it
  • We ask you to follow social distancing when waiting to drop off or collect your child, in the car park or otherwise on site and not to form clusters at the entrance / walkways etc.
  • Children who attend more than one early years setting – including a childminder may only attend one setting during this time so parents must choose which provider to use and ensure children are not attending more than one
  • All communication with the Nursery Office / Management should be undertaken remotely - eg via email, EYLog or telephone
  • Parents are asked not to linger before or after drop-off and collection but to leave the site promptly

These rules are intended to protect children, staff, parents and carers. In order to care for your child safely it is a requirement that you follow these rules, which will be enforced by nursery staff. Repeated breaches or attempts to break the rules will result in your child’s place being withdrawn.

I hope that you find our preparations satisfactory. Please remember that the Guidelines are subject to change and our policies and procedures may have to change at short notice. In all cases we will use our best endeavours to offer a safe and reliable service.

Thank you for the many kind messages of support we have received recently.

For Continued Government Advice on COVID-19 use the link below to access the Government Guidance:

Opening Times

We want to support all of our families as much as we can and one of the ways we do this is through extended opening hours. Our nurseries are open 7.30am-6.00pm, Monday to Friday*, all year round except bank holidays and the Christmas Week (from when we close on Christmas Eve to 2nd January).

* The Mama Bear's in Yeovil, Plymouth, Bradley Stoke and Whiteladies Road (Clifton) open at 7.00am subject to availability.

Welcoming a child to the nursery

Children about to start nursery are recommended to make at least two familiarisation visits with a parent/carer to help them settle in.

On their first ‘proper’ day with us they will be welcomed by their Key Person and re-introduced to the other children. Whilst we try not to encourage children to bring their own toys from home with them, sometimes a teddy or blanket can be a comfort during the first few days. However, most children quickly settle in and enjoy their new surroundings.


All visitors to the nursery are greeted and released by a member of staff. Only those who are pre-authorised to collect their child from nursery will be allowed to do so, unless approval is given by the parent/carer. Parents/carers are asked to leave an emergency number where they can be contacted.

What to bring with you

Each child should have sufficient clothes for their daily needs plus a spare set in the event of "accidents". Parents are asked to ensure that children do not bring valuable items with them, as the nursery cannot accept responsibility for any loss or damage.

Please bring sunhats and an adequate sun block during the summer months, Wellington boots, gloves and suitable outdoor clothing during the winter to ensure that your child can benefit from outdoor pursuits.

All clothes should be clearly labelled. Parents of babies and children who are not fully toilet trained are asked to provide enough nappies to last the day.


We are able to administer prescribed and selected over-the-counter medications at our nurseries. Please read our medication policy for further information. Any medication brought into nursery must be clearly labelled with your child’s name and date, and given to the Nursery Manager, who will ask you to sign a permission slip to administer that medication.

What to do in case of sickness

Any child who has, or develops, an infectious illness must be kept at home in order to help prevent the spread of illness. This includes conditions such as vomiting, diarrhoea, discharges from eyes or mouth, conjunctivitis, sore throat and obvious rashes. In particular, any child suffering from vomiting or diarrhoea must be kept at home until clear of symptom for a minimum period of 48 hours. Please call the nursery before 9.30am if your child is unable to attend. For more details speak with the Nursery Manager or ask for a copy of our complete sickness policy. If a child has been sent home from nursery with a high temperature, they will not be admitted into nursery for a further 24 hours. 


Baby milk is not provided by the nursery. Formula or expressed milk must be supplied by the parent/carer in bottles clearly labelled with your child’s name. Weaning foods must be supplied in clearly labelled containers. All milk and food must be passed to the Manager on arrival for safe storage in the refrigerator.

Accidents & incidents

Despite extensive risk analyses and all efforts to remove hazards, accidents can happen. All such incidents are recorded, monitored and reported back to the parent/carer, who will be asked to sign an accident form. Where an accident is of a serious nature we will contact the parent/carer or the emergency contact to advise them of what has happened and what action is being taken. Where necessary we will contact the child’s doctor or the emergency services.

Public liability insurance

Mama Bear’s Day Nursery Ltd. is insured for accidental bodily injury to third parties or damage to their property.